Got a question? Ask Landy.
Tell us what you need help with, whether it’s grounds maintenance, trees, landscaping or fencing.
Ask Landy opens automatically. Minimise the chat to see the team’s contact details.
Landy is an AI assistant we’re trialling. Minimise the chat any time to contact the team.
Contact the team.
Call
Where
The Midlands & surrounding counties
Staffordshire, Shropshire, Derbyshire, Warwickshire, Leicestershire, Oxfordshire, Mid Wales and the wider Midlands
Visit
Ivy House Farm, Penkridge
Landywood Landscapes Ltd, Ivy House Farm, Bickford Road, Whiston, Penkridge ST19 5QHwhat3words ///comfort.meaty.heaven
How Landy handles your messages
Landy is an AI assistant we’re trialling on this page.
- What you type is sent to our assistant service and to OpenAI to write a reply.
- Email addresses and phone numbers are removed from the text before it reaches the AI model.
- We ask OpenAI not to keep the messages.
- Nothing goes to the Landywood team unless you choose to send a note. When Landy passes on a note through the assistant service, it goes by email to ask@landywood.co.uk, with a copy to you. The separate website fallback sends only your reviewed summary and contact details to the configured team route; it sends no copy to you.
- Please don’t share confidential or sensitive information.
If you talk to Landy
- Talking is optional. A call only starts when you tap the waveform button, Start voice conversation, beside the message box, then Start talking in the notice that appears, and your browser may ask you to allow the microphone first.
- The microphone is only used during the call. You can mute it or end the call at any time, and minimising or ending the chat also ends the call.
- During a call, your voice goes live to OpenAI, which transcribes what you say and speaks Landy’s replies. OpenAI hears everything you say, including any email address or phone number you say out loud. So Landy can carry on where you left off, the call also starts with the recent conversation from the chat, with email addresses and phone numbers removed.
- What you and Landy say is written out in the chat as you talk. When Landy needs to look something up or take a note, the recent conversation is sent as text to Landy’s service, like a typed message. If you send a note, the written call goes with it.
- We ask OpenAI not to keep typed messages or the text sent to Landy’s service, but that request doesn’t cover the voice call itself. Neither Landywood nor HumanAmp records the audio of the call. OpenAI may retain call content under the terms and settings that apply to the service.
- A call ends automatically after about 10 minutes, with a countdown on screen for the last minute. You can go back to typing, or use email or phone, at any time.
Ask Landy service data
Ask Landy is run for Landywood by HumanAmp. When service analytics is available, opening and closing the panel yourself can send visit events, even if you do not send a message. Automatic openings and restored panels are not counted as new visits. A short-lived reference in this browser tab’s session storage can join these events to assistant requests. The service can record limited technical information, such as whether an answer or handover worked, how long it took, which pages it used and error codes. These analytics signals do not contain your messages, voice or contact details. They help us maintain and improve Ask Landy. You can turn this off for this browser at any time, and we honour the Global Privacy Control signal if your browser sends it. Questions: ask@landywood.co.uk.
Prefer not to use AI? Use the team’s contact details or call 01543 462327. Our privacy policy covers how Landywood handles your details.